This is a question we have been asking a lot in the last couple of months. While we are anxious for things to get back to “normal” our first priority always is the health, safety, and wellbeing of our employees and the children and families we serve. We have extensively revised our service delivery approach to adhere to COVID-19 guidelines from the CDC, Utah Department of Health and Utah County Health Department. We have enhanced cleaning protocols for our building, we require masks and temperature checks, and no more than 10 people occupy our building at any time. Staff meetings are being held virtually and no group services for children or adults are being held in our center.
In late May, we were cautiously optimistic that we could resume in-home services for both Early Intervention and Autism with safety modifications. But, as long as COVID-19 cases are on the rise, we do not feel it is safe or appropriate to provide all services to children and families in the home.
As part of Utah Department of Health Baby Watch Early Intervention Program, Kids Who Count Early Intervention services follow guidance from state and local public health officials. At this time, our Early Intervention services are provided via tele-intervention or “virtual” visits. We are no longer providing group services in our center, but we are accepting referrals, conducting assessments, developing Individualized Family Services Plans (IFSP’s) and offering ongoing therapeutic support to optimize children’s developmental outcomes through tele-intervention. Some families are unable to connect virtually, but we can arrange for a phone call visit. If a child or family has specific needs requiring in-person support or instruction, our providers can get creative. While the weather is nice, we have met some families in their yard or at the park, with masks, sanitizer, and social distance safety precautions.
We are accepting referrals for children in need of Applied Behavior Analysis (ABA) services. Like Early Intervention, our ABA services can be offered remotely through virtual platforms depending on the individual needs of the child and the parent’s ability to be involved in the telehealth therapy. Unlike Early Intervention, ABA treatment is deemed medically necessary and covered by insurance so it can be provided in person with parental consent and strict safety protocols. One-on-one ABA sessions in our center are provided in a designated sanitized area by one provider using the strictest safety precautions. In-home ABA services are also conducted with safety guidelines that are reasonable for each child. Regardless of the location, our providers wear face coverings, uses hand sanitizer and/or wear gloves while providing services to children. And, parents must be fully informed of the risk associated with the spread of COVID-19 before giving consent for any in-person services.
The decision to proceed with any in-person services during this pandemic are made on a case-by-case basis by parents, clinical professionals and KWC administration. Clients or employees with medical conditions that put them at higher risk are not participating in any face-to-face services. We will continue to adjust our plans to safely provide services as the current situation evolves and we learn more about how this virus is transmitted.
We are looking forward to the day when it is safe to resume in-person services in the home and group services at our center for both of our programs. Until then, we will continue following public health guidelines to serve the children and families in our community. If you have any questions, don’t hesitate to contact us by email at: email@example.com or call us at: 801.423.3000.
Kelsey Lewis, Executive Director